Daniel did an awesome job! He answered any questions we had, suggested multiple options and evaluated several trouble spots in our systems that we could repair to prevent further damage. So refreshing to know that there are still professional, well trained workers putters to provide services in the worst times. Thank you!
Knoxville Plumbing/Hero is a fantastic company to deal with. Their Tech Daniel came out to unclog our kitchen sink, and did so promptly.Daniel was very Professional, courteous, polite, on time, respectful, thorough, efficient and answered all of our questions. We Highly Recommend Knoxville Plumbing/Hero Tech - Daniel to other customers and we'd be happy to have him come back if we need any other plumbing work done. Thank you so much.
Trey and James provided outstanding and professional service. We are thankful for his hard work and dedication to ensuring that we were completely satisfied with his work. We have used Hero services for a variety of plumbing needs over the past 2 years and we have always recieved the very best service each time. Thank you again Trey and James, we are so happy to finally be rid of our septic.
I called on a gloomy Monday with a waterline that was leaking. Knoxville Plumbing sent David M out. He check us out and gave a a couple of options. Unfortunately none were inexpensive, but he made it as painless as possible. Installed a new line and had us working in a couple of hours. Filled in the hole flattened everything out and planted new grass.
Discovered a water main break one day before reopening our business due to an old defective pipe material called BlueMax. Highly inconvenient, but my technician David was fantastic. On site within 1 hour, accurately detected the leak with acoustic technology, prompt estimate for replacing the line, and his crew worked diligently to lay and connect a new line the next day. Great company; I would call them again anytime!
Austin did an amazing job getting our problem fixed. It was a simple fix but he was very professional and courteous. Helped us with getting the VIP package which will be a great service for us. Definitely will recommend Knoxville plumbing to anyone whose needing service.
Daniel showed up, got right to it, and was cool as a cucumber the whole time.Very clear about laying out some options, shared some helpful advice, and was just overall exuding confident professionalism.If I could give this guy 6* stars, I would.Honestly? Wish I would've had cash so I could've tipped the guy.
Amazing customer service. I got texts with picture of the techs coming to my house. They were professional and kind. They provided several solutions to our problems and did not complete any work without my approval. Trey and Jordan were great! I will use them again and would HIGHLY recommend.
Austin and Jamie came out today and fixed our plumbing issue. They were awesome! They were originally going to come tomorrow but called and were actually able to come out today. Their work was fast and professional...we really appreciate it and will definitely use Knoxville Plumbing again! Thank you so much!
Chris and Dekota have been to our house several times. And because of their work, we want them every time in the future. They do a good and professional job every time they come out. We trust them, and I think that says it all. Never selling what we dont need. Like I said the wife and I really like them.
Hero Services recently pumped our Septic tank...Fantastic job! From the first phone call, to text/calls our tech was on the way the day service was scheduled, job performed - All professional and courteous! They were on time as promised and did a thorough job. Thank you and we will be using their services for years to come!
Our tech Pickett .H did great job.He let us know what was needed and what was ok he really knew what he was doing ..... Thank you for coming out during these times to fix our plumbingHe wore his mask and his gloves and changed them as needed he did his best due to the covid-19 .
showed up on time, explained what he was going to do. Even though I was willing to wait until Tuesday, they said they could send someone out Sunday with the normal charge. Fixed the problem within his estimated time. This is the 3rd time I have used Knoxville Plumbing, Great service
Everything about my experience was great! They were very quick to send someone out the same day I called. Patrick was very knowledgeable, friendly and professional. He was thorough with the diagnosing the problem while informing me every step of the way. I Highly recommend them!
Daniel arrived as promised and replaced the pipes in the laundry room and made it ready to install the new washer. He noticed my kitchen faucet leaked and mentioned it to me. I told him I had already bought a new one but hadn't been able to install it yet. Since he already had the water turned off, he said he could take care of that too if I wanted. Success!
Sometimes I get lucky when I hire a repairman or choose a doctor. I certainly did this time.Jeff was knowledgeable, fast, pleasant, and honest. He represents your company in the highest professional way possibleYou should be proud to have him a part of your team. I give him my highest praises. I will certainly recommend your company and services. Lastly, his white shirt is still clean.